Frequently Asked Questions
Welcome to our FAQ page! If you can't find what you're looking for, don't hesitate to reach out to our friendly support team via our email at support@luxeandloomdecor.com. We're always happy to answer your questions!
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When will my order arrive?
When will my order arrive?
We process orders within 24–48 hours. Delivery typically takes 3–5 business days, depending on your location. You'll receive a tracking number as soon as it's on the move.
Has my order shipped?
Has my order shipped?
Once your order is on its way, you'll get a shipping confirmation email with tracking info. If you haven't received it, check your spam folder or contact us.
Can I change or cancel my order?
Can I change or cancel my order?
If your order hasn't been processed or shipped, we can accommodate changes or cancellations. Contact us promptly. If it's already on its way, we welcome returns.
I entered the wrong address—can I fix it?
I entered the wrong address—can I fix it?
If your order hasn't been processed or shipped, we can update the delivery address. Please contact us immediately.
I can't find my confirmation email—what should I do?
I can't find my confirmation email—what should I do?
Check your spam or junk folder. If it's not there, contact us, and we'll resend it.
I don't have a tracking number—when will I get it?
I don't have a tracking number—when will I get it?
Tracking details are included in the dispatch email. If missing, email us for an update. Allow 1-2 days for tracking information to reflect in the carrier's system.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards through our secure payment system, as well as PayPal.
